Rights and duties
Terms and conditions of the guest’s contract
- The guest’s contract takes effect as soon as the room has been booked and confirmed or – if a confirmation is not possible due to short notice-made available.
- The closure or cancellation of a guest’s contract is binding for both parties, no matter what the duration of the contract might be.
- In the interest of both parties, guest as well as owner, it is advisable to clarify all financial matters before closing the contract. A written confirmation signed by both parties stating the agreed arrangements decreases the possibility of misunderstandings and confusion - a prior booking obligates the guest to take the rooms on the agreed date.
- If the guest does not take the accommodation as booked, he will be held responsible for compensation (80 % for bed and breakfast, 60 % for room and board for the duration of the contract).
- To avoid loss, the landlord will attempt to assign any unclaimed rooms or holiday accommodation to other guests.
- Cancellation of guest’s contract, also including cancellation of rooms, can only take place when both parties are in agreement.
- Earlier departure for reasons of bad weather, illness or unplanned occurrence does not exempt the guest from paying compensation. This obligation must also be fulfilled when booked accommodation is not claimed.
We therefore recommend taking out a traveller’s compensation insurance policy, available at every travel agent’s, directly from the landlord, or at our tourist information office.